Returns
We hope you love our products as much as we do. If you are unsatisfied with your purchase, you can easily return your Linen Tales product(s) within 30 days from the delivery date. Bedding sets and bundles cannot be returned separately, they must be returned as a whole set.
In any case the item must be returned in unused condition in its original package.
Any item that is not in the same condition as it was shipped will not be accepted as a return. Shipping costs are non-refundable and return shipping fees are the responsibility of the customer.
Shipping costs are non-refundable and return shipping fees are the responsibility of the customer.
What if an item you purchased is defective?
If you have received an item with a a manufacturer’s defect — wrong size, wrong color, broken stitches, open seams, etc. — you are eligible for a full refund, including all shipping and handling costs.
Please contact our customer service team at support@linentales.com within 5 business days of delivery and we will arrange a replacement of the item or issue a refund.
NOTE: Discoloration and shrinkage are typically not considered a manufacturer’s defect — for more information on linen care, read our blog article on linen care HERE.
In case any defects occur after some time, return is possible if there are obvious manufacturing defects. In this case, all returns must be approved by Linen Tales customer service team and the purchase of a returned item must be not older than two years.
How to return?
1. Fill in our product return form online at https://linentalescom.returnscenter.com/
2. Choose between these options: Exchanging item for another; Return the item back to us completely.
3. You will receive an email with the confirmed status of your online return form and shipping instructions, which you must follow. It's very important to add a written order number to the return package otherwise, we will not be able to identify your order and proceed with a refund.
4. After sending the package, please come back to the return form and include the package tracking number. The package should be sent to the following address:
UAB BALTIC FLAX (Shipment Department) Vytenio st. 52
Vilnius, LT-03229
Lithuania
Phone: +370 659 89 549
Please send your returns via a tracked delivery service. We can't accept responsibility for lost packages.
Once your return arrives at our warehouse please allow 5-7 business days for it to be processed. Once processed, we will issue your refund back to the original payment method used for the purchase. Please allow 3-5 business days for the reimbursement of funds to be allocated back to the original form of payment.
In case you have any other questions or concerns regarding returns, please don’t hesitate to contact us at support@linentales.com