FAQ

Yes, we ship orders worldwide. For more delivery details and rates, visit our Shipping.

Delivery time can range from 3 to 20 business days depending on the destination:

Lithuania: 3-7 business days

Europe: 3-14 business days

Rest of the world: 10-20 business days

Please note, all our products are handmade to order, which means that we manufacture most items when you place an order. Manufacturing usually takes around 5 working days. However, some products are already made and can be shipped within 1 business day. You will find this information in the product description for each item.

Yes, free shipping applies to all orders that are €200 or higher. For more details on shipping prices, visit our Shipping.

We produce your ordered goods within 5 working days after the payment confirmation.

Please note, all our products are handmade to order, which means that we manufacture most items when you place an order. Manufacturing usually takes around 5 working days. However, some products are already made and can be shipped within 1 business day. You will find this information in the product description for each item.

Please also note that some clothing items may take up to 10 working days to produce, depending on the design and availability.

Linen Tales must approve all returns; therefore, all OUTLET items, linen fabrics and fabric samples can not be returned.

Before shipping the item back, please fill in our product return form online at https://linentalescom.returnscenter.com/ for return instructions.

In a suitable bag/box, please include your item(s) you wish to return, the return form, and fill in the code that best explains the reasons for your return. Send it to the address below:

UAB BALTIC FLAX (Shipment Department)

Vytenio st. 52 Vilnius, LT-03229

Lithuania

Ph. +370 659 89 549

Please ensure that your return is shipped by recorded Delivery (and has a tracking number). Linen Tales is not responsible for returns that are lost in the mail.

You can return your ordered item(s) within 60 days after receiving your parcel. For more details on returning policy, visit our Returns.

No, we don't provide return labels. If you initiate a return of a high-quality product, the fee for the returning package is paid by you. For more details on return policy, visit our Returns.

You have to inform Linen Tales about the return. We will refund you when the return is in our facility. The refund will be transferred to the person's bank account who made the purchase.

If you believe your package might be lost, please contact us as soon as possible via email at support@linentales.com or through our contact form. Make sure to include your order number so we can assist you faster.

We will get in touch with the courier on your behalf to investigate the situation.

Our customer support team replies during business hours: Monday–Friday, 8:00 AM – 4:00 PM (GMT +3). Please note that we are closed on Saturdays and Sundays and will respond as soon as we're back.

Yes, we ship orders worldwide. For more delivery details and rates, visit our Shipping.

Delivery time can range from 3 to 20 business days depending on the destination:

Lithuania: 3-7 business days
Europe: 3-14 business days
Rest of the world: 10-20 business days

Please note, all our products are handmade to order, which means that we manufacture most items when you place an order. Manufacturing usually takes around 5 working days. However, some products are already made and can be shipped within 1 business day. You will find this information in the product description for each item.

Yes, free shipping applies to all orders that are €200 or higher. For more details on shipping prices, visit our Shipping.

We produce your ordered goods within 5 working days after the payment confirmation.

Please note, all our products are handmade to order, which means that we manufacture most items when you place an order. Manufacturing usually takes around 5 working days. However, some products are already made and can be shipped within 1 business day. You will find this information in the product description for each item.

Please also note that some clothing items may take up to 10 working days to produce, depending on the design and availability.

1. Choose the product and size you want.
2. Add the selected items to your cart and proceed to checkout.
3. Log in or continue as a guest. New customers can register for quicker orders in the future.
4. Enter your coupon code (if applicable).
5. Choose your delivery method, provide your details, select payment, and complete your order by clicking "Order Now."

You can use these payment methods to pay for your order:

1. Credit or Debit Cards (Visa, Mastercard, American Express); the payments go through Stripe provider;

2. PayPal; the payments go through the PayPal provider. You will get an email confirmation containing payment details.

We take your security very seriously, so your information is safe with us.

Depending on the package size and destination, your order can be sent with FedEx, DHL, or Venipak. You will receive a unique tracking number and a link to your parcel's delivery status.

If you want to add additional items:
Contact customer support through live chat or our contact form, and we will create a new/additional order.
Note: Your orders will be shipped together and you will not be charged for the shipping.

If you want to remove/change (size, quantity) the item from your order:
After you have paid for the order, it is no longer possible to remove or change an item from your order.

If you want to cancel your order: Contact customer support through live chat or our contact form, and we will cancel your order.
Note: You can cancel the order if it's not shipped. Our customer service is available only during business hours Monday-Friday, 8:00 AM - 4:00 PM (GMT +3).

No. If it is the first time you have placed an order with us there is no need to create your account if you are in a hurry. We’ll just need you to provide us with your email address and delivery address.

Yes, you can order different swatch books of our fabrics here.

Linen can be washed in the washing machine in lukewarm water, the temperature 40°C / 100 °F because high temperature can make the fabric shrink. You will reach the best result if you wash your linen separately from other fabrics. For more care advice, visit our Fabric care guide.

Care and hygiene of your linen bed sheets can benefit your health. Not cleaning your linen bed sheets regularly can cause severe damage to your health, like allergies, skin breakouts, or more. That is why you need to periodically take care of your bed sheets because it can help you improve your sleep quality and health. By cleaning your linen bed sheets regularly, you can increase linens' natural benefits, and with each wash, your precious linen piece will get smoother and comfier.

Many health professionals recommend washing your linen bed sheets at least once a week, no matter where you place your linen bed sheets.

All of our linen products are prewashed (stonewashed); because of this process, they are already softened. Despite this factor, with every wash, the product you have will get softer on its own.

Linen bedding is naturally wrinkly, but it will wrinkle less because the fabric is already softened. If you want to have fewer wrinkles, then you need to follow these steps:

Washing - ensure that the washing machine is not overstuffed as it can get more wrinkly. Best if you wash your linen bedding separately.

Drying - it's best to flat dry it if you want your linen less wrinkly.

Ironing - if you want to remove all small wrinkles, you can iron your linen bedding while it's still damp.

For more advice on wrinkle-free linen, visit our blog.

To dry your linen product, you can use two methods:

Hanging or laying it flat - this drying method will help you achieve a less wrinkly result. If you have a white linen duvet cover to maintain fresh white color, allow dry it out in the direct sun.

Tumble dry - machine drying is a fast dry. Keep your dryer at a low temperature but ensure that you remove the fabric while it's still damp and let it dry naturally.

For more care advice, visit our Fabric care guide.

Having stain-free linen is everyone's goal. Any stain should be removed as soon as it appears and won't let it get old. Here's how you can remove different stains:

Red wine stains - dab the excess wine, sprinkle a generous amount of salt, and leave it overnight. The next day shake the salt and wash the linen according to instructions.

Berry, jam stains - as soon as the stain appears, pour hot water on it. If it didn't remove altogether, repeat the step and wash according to instructions.

Coffee stains - dab excess liquid, mix two tablespoons of each: dishwashing soap, white vinegar, and water. Gently rub on the stain and wash it according to instructions.

Beverage (tea, juice, soda) stains - soak the linen in cold water for 15 min and wash it accordingly to instructions.

For more instructions on removing the stains, read here.

Flax is a natural plant fiber that comes from the stem of a plant. Linen is made out of flax. The term 'linen' creates misleading information while labeling other fabrics with similar looks. Flax linen is a strong, durable, and biodegradable fabric.

The hot debate - linen bedding vs. cotton. While both are equally good, here are a few reasons why linen can be more beneficial:

Linen bedding - are pre-softened pieces of fabric that get softer with each wash. Linen bedding is durable, breathable, hypoallergenic, and thermoregulating, making perfect bedding for all seasons. The fabric dries fast and has elasticity.

Linen has significant absorbing factors, so the textile loves water and moisture. It's best if your linen is handled in lukewarm water because if the water reaches 60°C / 140 °F or above, it can shrink the fabric.

Linen fabric has fantastic benefits, such as breathability, thermoregulation, durability, and hypoallergenic factor. This fabric is suitable for people who have allergies and the skin is quite sensitive. They do not let the dust mites or bacteria live in the material, as the linen has a unique bacteriological factor.

All of our products are handmade in Lithuania by artisans. For more details, visit our Manufacturing.

All our linen products are softened.

Standard linen is unsoftened, undyed linen fabric. Usually, this fabric is in its natural color in the grayish, whitish, or brownish hue.

Stonewashed or prewashed linen is softened. This process is performed in large industrial machines where special liquid runs through the fabric's fibers. Performing this washing method on linen help the threads to loosen, and the material becomes more supple and soft to the touch.

Due to different capabilities to display colors on your computer monitor, the actual color of our products may vary. We try to edit our photos to show the samples as life-like as possible. We cannot guarantee that the color you see accurately portrays the product's actual color.

Please note that there may be some color differences if you're purchasing the same color items at different times. This happens because items may be manufactured from different dye lots, and the shade may differ due to natural linen qualities.

Pillowcases made from linen fabric are suitable for people who have sensitive and acne-prone skin. The linen fabric doesn't create discomfort for the skin. Therefore, linen has a natural bacteriological barrier that doesn't allow any mildew, dust mites, and bacteria to live in the textile. For more information about linen pillowcases, visit our blog.

The linen sustainability factor comes from the source - the flax plant. It requires fewer resources to grow the plant. While harvesting the plant, different parts are used to make various products like linen fabric, twines, ropes, linen seed oil, and food supplements. Flax doesn't require any chemicals to be produced into linen fabric, and the material is biodegradable.

STANDART 100 by OEKO-TEX® (2017OK0319 AITEX) certificate guarantees that only non-toxic materials are used to produce linen fabric. Each product is handled with care and love to be safe for contact with human skin for both adults and children.

EUROPEAN FLAX® Standard (BVFR10502602) certificate label means that each step of premium linen fiber processing is traceable. Each party that participates in the processing of linen is audited and commits to specific criteria regarding their work. This certificate ensures that the flax plant is grown with respect to the environment - zero irrigation, zero waste, and GMO-free, reducing the ecological footprint.

Yes, we do offer Wholesale. You can find our products in various boutiques, restaurants, hotels, and artists' workshops worldwide, from Chile to Japan. For more details, visit our Wholesale.

We take pride in what we do and share our love for high-quality linen and hemp products, so we are always happy to collaborate with bloggers, photographers, magazines, and other creators. Please send your ideas to marketing@linentales.com, and the marketing team will get in touch with you.